FAQ
How do I cancel my subscription?
After you logged in you find a menu item called My subscription in the top menu bar. Click this menu item to get to your subscription page. Here you will find a link to cancel your subscription. Please provide a reason why you leave so we know what we can do better!
How do I play your videos?
The best solution is to install the VLC media player you can download here. It should be no problem to view our videos with this player!
Will I get my money back if I do not like the content?
Due to the nature of downloads no money will be reimbursed, nor can any files be exchanged. You are responsible that your order is correct before submitting it and initiating the payment transaction.
What will appear on my credit card statement when I pay per credit card?
You will find an entry named 'shopmaker.com' on your credit card bill.
How do I enable cookies in my browser?
Please follow the instructions at this How-To!
Can I order a DVD via mail?
No this is not possible!
I lost my download link after I bought collections. How do I recover it?
Go to the shopmaker.com contact us page and write them. Please include the name of the collections you bought and when you bought them!
I own a lot of videos or pictures. Can I open my own shop with you?
Of course you can do! Please go to the shopmaker.com contact us page and drop them an email!
